HB 609

Existing law provides for the methods of response to emergency calls when a person dials 911

This bill would require the 911 operator at a Public Safety Answering Point (PSAP) who answers an emergency call to remain on the call with the person until the PSAP has connected the person with the appropriate provider of emergency services

To amend Section 11-98-11, Code of Alabama 1975, relating to methods of response to emergency calls; to require the 911 operator at a Public Safety Answering Point (PSAP) to remain on an emergency call until the person is connected with the appropriate provider of emergency services.

Section 1

Section 11-98-11, Code of Alabama 1975, is amended to read as follows:

§11-98-11.

(a) The emergency telephone system shall be designed to have the capability of utilizing at least one of the following four methods in response to emergency calls:

(1) Direct dispatch method, which is a telephone service to a centralized dispatch center providing for the dispatch of an appropriate emergency service unit upon receipt of a telephone request for such services and a decision as to the proper action to be taken.

(2) Relay method, which is a telephone service whereby pertinent information is noted by the recipient of a telephone request for emergency services, and is relayed to the appropriate public safety agencies or other providers of emergency services for dispatch of an emergency service unit.

(3) Transfer method, which is a telephone service which receives telephone requests for emergency services and directly transfers such the requests to an appropriate public safety agency or other provider of emergency services.

(4) Referral method, which is a telephone service which, upon the receipt of a telephone request for emergency services, provides the requesting party with the telephone number of the appropriate public safety agency or other provider of emergency services.

(b) The board of commissioners of the district shall select the method which it determines to be the most feasible for the county or municipality.

(c) Notwithstanding any other law to the contrary, regardless of the method of response selected by the board of commissioners pursuant to subsection (b), the 911 operator at a Public Safety Answering Point (PSAP) who answers an emergency call of 911 shall remain on the call with the person until the PSAP has connected the person with the appropriate provider of emergency services."

Section 2

This act shall become effective on the first day of the third month following its passage and approval by the Governor, or its otherwise becoming law.