HB414 Alabama 2022 Session

This bill would authorize the statewide 911 Board to certify public safety telecommunicators and dispatchers and would require individuals to receive the certification prior to providing public safety telecommunication services

Existing law provides for the methods of response to emergency calls when a person dials 911

This bill would require the 911 operator at a Public Safety Answering Point (PSAP) who answers an emergency call to remain on the call with the person until the PSAP has connected the person with the appropriate provider of emergency services, and would specify that emergency calls requests include any request for public safety assistance, regardless of the media used to make the request

This bill would also require the board of commissioners of each communications district to select a reasonable alternative method for use in the district in the event the primary method of responding to emergency calls fails or is otherwise rendered temporarily unavailable

Relating to the statewide 911 Board; to amend Sections 11-98-1, 11-98-4.1, and 11-98-11, Code of Alabama 1975, to authorize the board to provide for the certification of public safety telecommunicators; to require a public safety telecommunicator at a Public Safety Answering Point (PSAP) to remain on an emergency call until the person is connected with the appropriate provider of emergency services; to require a communications district to provide a reasonable alternative method for responding to emergency calls; and to provide certification requirements for public safety telecommunicators.